YachtDatabase.com

FAQ


42

1. What does it cost to insert an advertisement?
It's free! Our income origins from banner ads.

2. How do I create an advertisement?
First you must register as a user, then you can create your advertisement. It's all done under the header 'Edit'.

3. How do I update / delete my advertisement?
  1. Click on the menu item 'Edit'
  2. Sign on with your User ID and Password.
Then you can change and delete your advertisements.

4. How can I extend my advertisement?
  1. Click on the menu item 'Edit'.
  2. Sign on with your User ID and Password.
  3. Click 'Update' next to your advertisement.
You can now extend your advertisement in the bottom of the edit window, e.g. 90 days. Click at the 'Save information' button and you are done.

5. I have forgotten my password!
  1. Click at the menu item 'Edit'.
  2. Click on the link 'Forgot user name/password'.
  3. Type in the email address you registered with.
Your User ID and Password will automatically be sent to you.

6. How do I get an image in my advertisement?
It is only possible to upload photos in sales advertisements.
  1. Click at 'Sign On / Edit' at the left menu.
  2. Sign on using your User ID and Password.
  3. Click at 'Images' rightmost of the advertisement line.
You can now upload your images.

7. My picture is too large to be uploaded. What do I do?
You have to reduce the size of the picture.
If you use a Windows PC:
  • Paint (the easiest)
  • Photos (the default application)
If you resize your picture to e.g. 500 pixels you will be sure that the final size will be lower than 1MB.

8. I have uploaded a new image, but I can still only see the old one.
Your browser keeps the old image in its cache for some days. That's why you can't see your new image immediately. You must force your browser to reload the new image. If you are using Firefox: When you see your old image you must press the 'Ctrl'-key and thereafter and at the same time the F5 key, then the browser will reload the new image.

9. Why aren't there more photos in the yacht database?
We would like to have many more photos in our database, but because of copyrights law we can't just pick photos from the internet. If you have some good photos of your boat we would appreciate it if we could use them.

10. Why don't I receive a reply from 'Contact us'?
We always respond to messages within two days. If you have not received a response, the reason may be:
  • the email address you entered for the reply contains an error.
  • your mailbox on the server is full. [help: check your mailbox]
  • your spam filter rejected our email. [help: examine your Trash and Spam folders]
  • your mail server's spam filter rejected our email.
If you still do not receive a response, write to us again using a different email address.

11. How do I move an advertisement from one header to another, e.g. from 'Wanted' to 'For Sale'.
You can't! The information in advertisements under different headers is not the same. You have to delete the advertisement and create a new one under the correct header.

12. I can't get in contact with the advertiser. Can you help?
Sorry, we don't have more contact information than what you can read in the advertisement.

13. I write the price as 210.000, but my advertisement only shows 210. What do I do wrong?
You have used the decimal separator '.' as thousands delimiter ','. Just write 210000.

14. I have just created a new advertisement but it does not appear on the list. What do I do wrong?
The following errors are the most frequently:
  • The name of the boat type is not spelled correct. e.g. 'Sagari' instead of 'Safari'. You must sign on and correct the error.
  • The advertisement has been placed in the wrong category: e.g. 'Wanted' in stead of 'For Sale', or 'Motor Yachts' in stead of 'Sail-Yachts'. You must sign on; thereafter you must delete your advertisement; and finally you must create a new advertisement in the right category.
  • The status of the advertisement is 'On hold'. You must sign on and change the status to 'Published'.

15. Why has my ad disappeared?
It's most likely because the ad has expired.
  1. Click at 'Sign On / Edit' at the left menu.
  2. Sign on using your User ID and Password
  3. Click 'Update' to the right of the corresponding ad.
You can now edit the expiration date and change the status to 'Published'.

16. What is a Captcha and what am I supposed to do?
Captcha is a way to distinguish between a human and a robot. You shall just write the same 4 Captcha characters into the empty Captcha field.

17. Why does my ad appear in Google search even though I have deleted it?
Google has an index of the entire Internet, which also include your advertisement. When Google updates its index, your deleted advertisement will no longer appear in a Google search. It might take some days. Note, when clicking on Google's link, your deleted ad will not be shown!

18. Error message: "There is already a User ID with this e-mail address."
The reason is most likely that you have already registred. Just sign on with your User ID and Password. If you have forgotten your User ID and Password, just
  1. click at the 'Sign On / Edit' item in the left menu
  2. click at 'Forgot user ID / password?'
  3. write your email address
Your user ID / password will be sent to you immediately.

19. How to update my contact information?
  1. Click at 'Sign On / Edit' at the left menu.
  2. Sign on using your User ID and Password
  3. Click 'Update' to the right of the user profile.
You can now edit your user profile including your contact information.